Learn more about the Department of Organizational Performance City of Glendale, Arizona and how using science, technology, engineering, and mathematics
Category: Featured Performance-Based Data-Driven Research (TQM)
Featured Performance-Based Data-Driven Research (TQM)
Arizona Cities that use “What Works Cities”
What Works Cities for Local governments? Quality management programs, that improve and engage residents through data-driven analysis
Is asking the city for performance metrics unreasonable?
City performance metrics programs work beyond the elected officials two- or four-year term continuously improving the process
Understand More Arizona’s Complex Tourism Policy
Understand More About Arizona’s Complex Tourism Policy, see how other cities align with it, and learn how it took Sedona over 20 years to get a fair and balanced policy.
The Slow Death of Sedona 2013
The Slow Death of Sedona started way before 2013, unbeknownst to Sedona Residents.
Data Driven Snapshot Sedona Tourism Management
There is a lot to learn from performance-based and data-driven methodology. Data-driven strategies using Total Quality Management (TQM) tools develop world class organizations. Performance-based and data-driven methodology is essential for organizations, improving the efficiency and strategic decision-making. What we have learned from the Tourism Government Models DMO Benchmark that governments use data-driven strategies to develop…
Tourism Data & Stats Resources
Tourism data and stat collections show us how the tourism industry is performing. Using data, stats and custom reports from research companies are essential to governments or private organizations. Data collections, databases collected from expert research companies are cost effective and efficient. Both Public and Private sectors rely on these companies. The Arizona Office of…
What is a Donna Joy Research Tracker?
Just because your hear a something is it true? What is the difference between fact and fiction? If you hear the same narrative over and over does it make it true? For many it does make it true. Many people hear a story assume it is true.As demonstrated in the book I’m Okay You’re Okay…
Understanding Tourism Dollars
How is Sedona Tourism and Hospitality industry growing? According to the City Financial Reports Sedona Tourism is growing. 2021 Bed Tax Revenue jumped 72%. 2022 it jumped another 25%. This year appears to be running at 26% higher than FY 22.All lodging types including vacation rentals inside the city limits are imposed city-bed-taxes. Those outside…
Tourism Government Models DMO Benchmark
Arizona Governments Tourism Program Benchmark Arizona Destination Marketing organizations are defined by the Arizona Office of Tourism, “It is the responsibility of the municipality or county to designate either themselves or another organization if they intend to participate in AOT’s programs.“ The Arizona Governments Tourism Program Benchmark reviews Single Municipalities, Counties, the State of Arizona…