Performance Management City of Glendale, Arizona

Learn more about the Department of Organizational Performance City of Glendale, Arizona and how using science, technology, engineering, and mathematics has help them improve their performance using the core tools data-driven to fit the city needs.

I moved to Sedona to grow my family in a small-town environment. I used science, technology, engineering, and mathematics in my past profession. In fact, it was criterial in the formation and successful in two startup medical device companies. Biotechnology for implantable medical devices (heart valves, ligament, pericardium patches), and ambulatory infusion devices. While being completely different processes both operating in cleanrooms the core elements was clear and accurate policies, processes, procedures, process controls were highly regulated and monitored. Performance metrics were embedded into the culture in every step of production. Involvement programs kept the company engaged, informed and in a continuous improvement mode.

Over the last twenty years I have gone to the city and requested that Total Quality Management program be put in place. I even offer to help unpaid. The city made me feel horrible unreasonable. On one occasion the staffer brought me to tears, disrespectful calling me names. Proformance metrics be the purpose of this post is to get a better understanding of the of performance metrics programs and total quality management at a city government level. In my first google, less than a minute, search gave me City of Glendale Arizona.

Department of Organizational Performance
City of Glendale, Arizona

The City of Glendale has Department of Organizational Performance on the website outlining the details of the program.

Copy and paste and screen shot: source City of Glendale AZ
The Department of Organizational Performance is dedicated to helping Glendale employees, divisions and departments achieve the following goals

Provide data analysis for departments who do not have their own staff to perform this work
Embed, deepen, and spread the strategic use of data within and across all departments
Lead the city’s efforts in data governance, open data, and the What Works Cities program
Provide leadership in the city’s performance management program
Promote transparency across the city focusing on areas of open data and performance tracking

The City of Glendale has an amazing Performance Management program in place having all the bells and whistles.

The City of Glendale uses a platform What Works Cities and a Performance Portal website powered by ArcGIS

Glendale has all the bells and whistles in place “Glendale is thrilled to be recognized by What Works Cities for our investment in data and transparency as part of our decision-making processes across the city. We look forward to building on this achievement moving forward to continue making a positive impact on the lives of residents.”

Department of Organizational Performance – City of Glendale

What Works Cities – City of Glendale
City of Glendale achieved a gold certification in Data Excellence.
“Local governments are great at understanding data, tracking progress, and using data and evidence to make decisions. Cities that achieve between 68% and 84% of the Certification criteria are recognized at the gold level”.

City of Glendale, Arizona has a Performance Portal website powered by ArcGIS.

Welcome to Glendale’s Performance Portal
The city’s key performance measures at your fingertips City of Glendale Community Performance

Who is “What Works Cities”

About What Works Cities About Us | What Works Cities
Using data to deliver equitable results for residents
Launched in 2017, What Works Cities Certification recognizes and celebrates local governments for their exceptional use of data to inform policy decisions, allocate funding, improve services, evaluate the effectiveness of programs, and engage residents. Certification provides cities at all points in their data journey with a standard of excellence that shows how investing in data and evidence practices can lead to tangible and equitable outcomes for residents.

What Works Cities shares domestic and international cities that use them. Six cities in Arizona use them and share the success they have on the What Works Cities website.

Learn more about Arizona Cities that use What Works Cities on post